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How We Handle Your Information

We collect the details you give us when you open your account — name, mobile number, wallet details for bKash, Nagad or Rocket — and we keep them secure while you use the lobby.

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DATA SAFEGUARDS

How We Protect Your Information

We encrypt wallet details and passwords at rest, restrict staff access to account data on a need-to-know basis, log every login and transaction for audit trails, and apply session timeouts if you leave the lobby idle. Cookies track your preferences and keep you logged in across page loads; you can delete them from your browser settings anytime. We retain deposit and withdrawal records for our accounting period, then anonymise personal identifiers after your account is closed or you request removal.

Encryption

Your bKash, Nagad and Rocket wallet identifiers and account password are encrypted before they hit our database. We use secure transport protocols when you send a deposit or withdrawal request from the lobby.

Cookies

We set a session cookie to keep you logged in and a preference cookie to remember your language and layout choices. Third-party analytics cookies measure page load times and visitor flow; you can opt out in your browser.

Retention

Transaction records and game logs are kept for our internal record period. When you close your account or ask us to delete your data, we remove personal identifiers but may retain anonymised financial records to meet accounting rules.

Access Control

Only support staff handling your inquiry and technical staff maintaining the database can view your account details. Each access is logged, and we audit those logs regularly to spot any unusual lookups or export attempts.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what information we hold, ask us to correct a mistake, or request deletion of your account records, message our support team through the channels below. We answer privacy requests within a few business days and walk you through the steps to download or remove your data.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell the agent you need help with your privacy settings or account data. The team can pull up your records and explain what we store.

Email Support

Send your request to our support inbox with your registered mobile number and a brief note about what you need — view your data, correct a field, or delete your account. We reply with instructions and a timeline.

Account Settings

Log in and head to the privacy section under your profile. You can download a copy of your transaction history, update your mobile number or wallet details, and submit a deletion request directly from that page.

Privacy Policy FAQ

We collect your full name, mobile number, date of birth, and wallet identifier for bKash, Nagad or Rocket. We also log your device IP address and browser type each time you load the lobby to detect duplicate accounts.

Yes. Log in, open account settings, and click the privacy tab. You will see a button to request a data export; we email you a file with your transaction history, wallet records and session logs within two business days.

We pass your wallet identifier to the payment processor when you send a deposit or withdrawal, so they can match the transfer and credit your account. We do not sell or share your wallet details with marketing firms or unrelated third parties.

We retain full transaction logs for our internal accounting period. After that window, we anonymise personal identifiers but keep aggregate financial data to comply with record-keeping rules. If you delete your account, we follow the same retention timeline.

Open account settings, navigate to the privacy section, and submit a deletion request. We close your account within a few business days and remove your name, mobile number and wallet details, keeping only anonymised transaction records as required by law.

We set a session cookie to keep you logged in and a preference cookie for language and layout. We also use third-party analytics cookies to measure page performance. You can delete or block cookies in your browser settings, but some features may not work without the session cookie.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.